Jawad Center King Fahd Rd, Al-Nuzhah, Jeddah 23532 KSA
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General

What is GPS?

Global Positioning System (GPS) is a satellite navigation system providing location and time information anywhere where there is an unobstructed line of sight to four or more GPS satellites. It is maintained by the United States government and is freely accessible to anyone with a GPS receiver

What is GSM?

GSM (Global System for Mobile Communications, originally Groupe Spécial Mobile), is a standard set developed by the European Telecommunications Standards Institute (ETSI) to describe technologies for second generation (2G) digital cellular networks.

How Vehicle tracking system work ?

Roadmaster vehicle tracking solutions combine sophisticated GPS tracking technology with flexible, advanced mapping and reporting software. A GPS-enabled Vehicle Tracking Device is installed on each vehicle to collect and transmit tracking data via a cellular or satellite network, whichever works best for your operations. The device then delivers the data to the RM hosted application,  which you can access through the Web at any time. You receive real-time vehicle tracking updates, including location, direction, speed, idle time, start/stop and more, allowing you to manage a tighter schedule and more efficient fleet.

What information is transmitted by RMTS tracking unit?

Each GPS record consists of the following (Basic Packet which is transmitted by tracking device):

  • Date
  • Time
  • Location
  • Speed
  • Direction of travel
  • Sensor Value

How is the data secured?

Industry standard security technology for creating an encrypted link between a Web Server and a Browser and ensures only private and secured data is passed between the Web Server and Browser.

Will the vehicle device run down the battery of the vehicle?

You will be provided with an online account and given a personal login and password of your choice. You will also be given the website address of your GPS tracking website. A computer with a working standard Internet browser is required to login and locate your vehicle.

How do I access my account?

You will be provided with an online account and given a personal login and password of your choice. You will also be given the website address of your GPS tracking website. A computer with a working standard Internet browser is required to login and locate your vehicle.

GPS tracking alerts are unique limits that a customer can set up for their tracked vehicle. When the limit is broken, an SMS is sent to the customer. If a speed limit, for example, is broken, the customer will be notified. Depending on which GPS vehicle tracking system or service plan the customer chooses, they will be alerted to these types of occurrences

What are GPS tracking alerts?

GPS tracking alerts are unique limits that a customer can set up for their tracked vehicle. When the limit is broken, an SMS is sent to the customer. If a speed limit, for example, is broken, the customer will be notified. Depending on which GPS vehicle tracking system or service plan the customer chooses, they will be alerted to these types of occurrences

GPS/Location Questions

Why is the location incorrect sometimes?

Vehicle location may either be incorrectly reported sometimes or off by a few meters because the availability and quality of GPS signals may be affected by buildings, natural obstacles, weather conditions and satellite availability.

How often does the RMTS unit transmit location information?

The unit transmits its location in near real-time intervals and it depends on customer requirement.

Can I have more than one user access my fleet?

Yes, additional user accounts can be created for your account with no additional fees.

Can I access current and past data?

Yes. You can get on-demand reporting for the previous 90 days. However, we archive all your data in perpetuity. To access data beyond the 90-day time frame, please contact your RMTS account representative.

Can reports be exported and emailed?

Yes. Reports can be exported to Excel, PDF, and emailed at your preferred scheduled time.

What if somebody tampers with the vehicle device?

The vehicle device has functions to alert you of such situations. If vehicle battery power is disconnected, it will send you an SMS alert. Finally, if our Application Server does not receive data from the vehicle device, we alert you about this and send in our personnel to check.

What happens when there is no network coverage at all?

From time to time you will find yourself travelling through areas that don’t have any network coverage, when this happens the most GPS units will automatically store the vehicle tracking information and send it when your driver re-enters the coverage area.

Installation

How are vehicle components installed? Is there more than one option?

Vehicle components may be installed using any of the following options:

 

  • Self-installation with the detailed self-install kit and help desk support
  • Certified dealer installation or manufacturer installation
  • RMTS can also train key employees to ensure complete transfer of knowledge

I do not want my drivers to be aware of the RMTS GPS tracker in the car. Can I install it and track without them knowing?

Yes. A good installation is virtually undetectable by the driver. It is important to follow the instructions given in the installation guide to ensure the tracker is both hidden and fully functional. Contact us if you need help with installation.

Can I conceal the vehicle device from my drivers?

Our units are quite small and are often installed discretely. The vehicle device does not require any assistance from the driver.

How long does it take to install the unit in the vehicle?

30 minutes to 1 hour depending on the vehicle. Our trained personnel will install the vehicle device. Once it has been installed, it takes another 10 to 15 minutes to configure the system for live use.

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